Last updated: September 2026
Welcome to ZIVO. These Terms of Service ("Terms") govern your access to and use of the zivo.com website, including any content, functionality, and services offered on or through it (the "Site"), and your purchase of any products through the Site (together with the Site, the "Services"). By browsing the Site or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Services.
1. Who We Are
ZIVO sells pet-care and pet-tech products, including grooming tools and GPS tracking devices, to customers internationally. References to "we," "us," or "our" mean ZIVO, and references to "you" or "your" mean the person using the Services.
2. Eligibility
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order on your own behalf. If you are under that age, you may use the Services only with the involvement and consent of a parent or legal guardian who accepts responsibility for the transaction.
3. Products, Descriptions, and Pricing
We make reasonable efforts to display our products, including images, descriptions, and specifications, as accurately as possible. Colors and appearance may vary slightly depending on your screen. We do not guarantee that product descriptions or other content on the Site are error-free, complete, or current, and we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
All prices are listed in US dollars unless otherwise stated and are subject to change without notice. We reserve the right to limit quantities, refuse or cancel any order, and to discontinue any product at any time at our sole discretion, including in cases of suspected fraud or pricing errors. If we cancel an order after payment has been taken, you will receive a full refund.
4. Orders and Payment
By placing an order, you confirm that the information you provide is accurate and complete and that you are authorized to use the payment method provided. Payments are processed through our third-party payment providers; we do not store your full payment card details. An order is not confirmed until you receive an order confirmation email from us.
5. Shipping and Delivery
Shipping timeframes, carriers, and available destinations are described in our Shipping Policy, which forms part of these Terms. Delivery estimates are provided in good faith but are not guaranteed, as they can be affected by customs processing, carrier delays, and other factors outside our control.
6. Returns, Refunds, and Cancellations
Our returns and refunds process is described in our Refund Policy, which forms part of these Terms. Please review it before requesting a return or refund.
7. Product Use and Disclaimers
Our GPS and health-monitoring devices are intended to support everyday pet care and are not a substitute for professional veterinary advice, diagnosis, or treatment. Location accuracy and connectivity may be affected by network coverage, device placement, obstacles, and other environmental factors, and we do not guarantee uninterrupted tracking. If you have concerns about your pet's health, please consult a licensed veterinarian.
8. Intellectual Property
The Site and its original content, including the ZIVO name, logo, graphics, product photography, and written content, are the property of ZIVO or its licensors and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any part of the Site without our prior written consent, except as necessary to make personal, non-commercial use of the Services.
9. User Conduct
When using the Services, you agree not to: violate any applicable law or regulation; interfere with or disrupt the operation of the Site; attempt to gain unauthorized access to any part of the Site or its related systems; use the Site to transmit any harmful or unlawful content; or use automated means to extract data from the Site without our permission.
10. Third-Party Links and Services
The Site may contain links to third-party websites or services that are not owned or controlled by ZIVO, including payment processors and shipping carriers. We are not responsible for the content, privacy practices, or terms of any third-party sites or services.
11. Limitation of Liability
To the fullest extent permitted by applicable law, ZIVO and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Services or any products purchased through the Site. Our total liability for any claim arising from these Terms or your purchase will not exceed the amount you paid for the product giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
12. Indemnification
You agree to indemnify and hold ZIVO harmless from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of your violation of these Terms or your misuse of the Services.
13. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices or for legal or operational reasons. The updated Terms will be posted on this page with a revised "Last updated" date. Your continued use of the Services after any changes take effect constitutes acceptance of the revised Terms.
14. Governing Law
These Terms are governed by the laws of the State of Israel, without regard to its conflict of law principles. Any dispute arising from these Terms or your use of the Services will be subject to the exclusive jurisdiction of the competent courts of Israel, except where applicable consumer protection law in your country of residence provides otherwise.
15. Contact Us
If you have any questions about these Terms, please contact us at zivoser123@gmail.com.